Business Development

GENERAL PURPOSE:  Under general supervision, sells memberships to prospective Chamber members; participates in activities to retain current members; maintains membership files, records, and computer database.
 
PRIMARY DUTIES AND RESPONSIBILITIES:
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
 

• Recruits new members through telephone and in-person contact; completes prospecting calls, provides membership materials, answers questions, and closes sales.
• Retains current members through regular contact, provision of specific member services and programs.
• Sells advertising & sponsorships for various Chamber outlets such as the eMagazine, events, website, relocation packets, maps, etc.
• Ensures new member and renewing member applications and invoicing are completed correctly and within time limits. 
• May serve as a staff liaison to Chamber committees or groups as assigned.
• Participates in meetings and other events as assigned.
• Completes all other duties as assigned or required.

 
PERFORMANCE MEASURES

• Timeliness of response/processing
• Number of prospect calls/visits
• Number of retentions calls/visits
• Number of new members
• Member retention rate
• Cost reduction or containment within area of responsibility
• Increase in Knowledge/Skills such as social media, small business needs and overall Chamber operations.

 
MINIMUM QUALIFICATIONS:
Education and Experience:
High School Diploma or bachelor’s degree in Sales, Business, Marketing or related field preferred AND three year’s B2B or service provider sales experience; OR an equivalent combination of education and experience.
 
Required Licenses or Certifications:

• None

 
Required Knowledge of:

• Principles and methods for showing, promoting, and selling products or services.
• Marketing strategy and tactics, sales techniques, and sales control systems.
• Business and personal computers, and customer tracking and spreadsheet software applications.
• Customer service standards and protocols.

 
Required Skill in:

• Persuading others to change their minds or behavior or accept alternate viewpoints.
• Actively looking for ways to help people and provide services and programs to meet member’s needs.
• Using initiative and independent judgment within established procedural guidelines.
• Understanding, and applying relevant information, rules, policies, procedures, and other forms of data. 
• Dealing tactfully and courteously with the public and others seeking information about the Chamber’s functions, membership, and activities.
• Operating a personal computer utilizing specialized software and entering information into a computer system with speed and accuracy.
• Operating a telephone for member communications
• Establishing and maintaining cooperative working relationships with co-workers and the public.
• Effective verbal and written communications; bi-lingual preferred.

 
Physical Demands / Work Environment: 

• Work is performed in a standard office environment.
• Constant sitting, seeing, listening, and talking is required to perform the primary duties and responsibilities.
• Frequent standing and walking are required to perform the primary duties and responsibilities.
• Occasional driving, climbing, bending, kneeling, and carrying and lifting objects up to 25 pounds is required to perform the primary duties and responsibilities.
• Must have reliable transportation.